Shipping & Returns
FREE CONTINENTAL USA SHIPPING -
Orders may qualify for free shipping based on your order meeting set criteria. These criteria may include, but are not limited to, order total, order weight, domestic vs. international, delivery location, box count, etc. Unless we have told you otherwise, free shipping is only applicable for addresses within continental United States (lower 48 state).
Some products may also display as eligible for free shipping based on your location and what delivery services are available to your location.
Products can also be excluded from free shipping and will say as such when that is the case. These are usually due to product weight and or size. Any displayed Free Shipping promotions for a product are limited to the continental United States (lower 48 state) or digital delivery.
You can see if any part of your order qualifies for free shipping during checkout.
INTERNATIONAL SHIPPING -
We offer international shipping for those outside of the USA but due to low international volume we do not collect taxes or duties. This does NOT cost you any more as it is the same rate you would pay through BNRturbos.com if we collected. We simply do not have the tax accounts all over the world to report and pay the taxes and do not do sufficient volume to require collection. You will be responsible to pay the taxes and duties upon delivery. The shipping label will have the correct order total so that it can be insured properly, your country will probably charge you duties and shipping based on that transaction amount.
OVERNIGHT SHIPPING AND SHIPPING CHANGES
Overnight, Next-Day Air, or Express shipping means only that your order will ship using the selected service. It is not guaranteed that your order will ship the day it is placed. If urgent, you should call or email to verify how long it will take to fulfill. Many items require customization for the order and it may take 1-7 days depending on product. Complete custom builds that require your core can take 4-8 weeks after receiving your core.
Weekend and holiday services are not guaranteed. Saturday delivery service options will not show at check out the Friday before. Contact BNR for expedited build and shipping options prior to placing your order.
BNR works diligently to ship each order as fast as possible. For your benefit, we often elects to upgrade your shipping service to an equal or faster method. UPS and USPS pick up packages Monday-Friday. Please note, we are only open Monday-Friday so orders placed for express shipping after hours or on weekends we will not see until the next business day. If you have emergency needs please call to ensure timeliness.
DAMAGED PRODUCT PROCEDURES
All items purchased from BNRturbos.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We ship all items WITH shipping insurance and are not responsible for damages caused during shipping. DO NOT file a claim with the shipping company if your item was damaged during transit. If you file a claim through the shipping company, it will be denied. Please contact us WITHIN 24 HOURS so we can initiate the correct compensation procedures through the shipping company. You may be asked to send pictures of the parts and packaging for claim purposes. PLEASE INSPECT YOUR ITEM BEFORE SIGNING FOR IT, IF YOU DO NOT AND IT IS LATER DISCOVERED THAT THE ITEM IS DAMAGED, YOUR CLAIM WILL BE DENIED! Make the shipper wait if you must, make sure to ALWAYS inspect ANY package you get before the shipper leaves. Any damage not reported within 24 hours cannot be disputed and we will not be able to initiate a claim.
BNR Cancelation and Return Policy
We do not do cancelations or refunds once the order has reached the fulfillment status (meaning it has started the shipping process). Custom products requiring a core can not be canceled once we start working on your core, if canceled prior you must provide a return shipping label to receive your core back. In order to cancel any order the customer must call and speak to a BNR Supercars representative about cancelation and a refund. We apologize for any inconvenience. If you have any question about choosing the correct turbocharger for your application, please call to consult!
